Shipping Policy

Processing Time

Please allow 1-2 business days processing time for your order to be shipped. During holidays, orders can experience delays to be processed.

If invalid information is provided, we will be unable to process your order due to inaccurate or incomplete payment or incorrect address information. Your order processing may be delayed an additional 3-5 business days if invalid information is provided.

Note: All shipping addresses are verified through US postal service. If you are unsure of your shipping address, please refer to USPS.com. This does not apply to international orders.

We ship Monday-Friday, excluding weekends and USA holidays.

EXCLUDES WEEKENDS AND PUBLIC HOLIDAYS OR POSTAL HOLIDAYS.

Domestic Delivery Time - Standard Shipping

Time in transit depends on the shipping method selected. Please note that time in transit does not include weekends or holidays. All delivery times are estimates. NerveFlow is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures, or acts of nature.

Refused, Lost, Stolen or Delayed Packages

In case of refusal of a package, the shipping and handling fee will be charged to the payment form selected during checkout and will be subtracted from any refund. For any refused products, a refund will not be initiated until the product is received and reviewed by the NerveFlow team.

United Parcel Service (UPS) is the primary delivery service used. We cannot guarantee replacement of lost or stolen packages shipped via UPS. In case of delays or any situation with your delivery, please contact us through our Contact page. NerveFlow is not responsible for any lost, stolen, or delayed packages.

Note: On very rare occasions, international shipping to some countries can take 4-6 weeks. In severe cases, 8-12 weeks. NerveFlow is not responsible for any delays caused by the destination country's customs clearance processes.

Cancel Order

Due to high order volume, a customer's order goes directly into our fulfillment center to be processed. If the customer contacts within 24 hours after they purchased, they can cancel their order. If the customer contacts after 24 hours of purchase time, then they will not be able to cancel their order. If your order is already processed or has already shipped, we cannot cancel the order.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that he or she enters the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

Returns

In order to obtain your full refund for your bottle(s), you must return all bottles—be they empty, full, or partially full (and including any "bonus" or "free" bottles as part of your order)—back to our fulfillment center at the address listed below, within sixty (60) days of the date you originally ordered the product.

Include the following details with your return:

• Your Order ID (Found in your receipt)
• Your Full Name, and Full Address where the shipment was received
• Your Email Address and Phone Number
• Your original packaging slip (if available)

All returns need to be shipped via USPS to the following address:

You must provide a tracking number for your return. Failure to send a tracking number can delay your return being reviewed.

Contact Us

If you have any questions about shipping, please contact us at support@nerveflow.com or visit our Contact page.